Refund policy

REFUND POLICY

Returns (Non-Personalized Items Only)
We accept returns on non-personalized items within 30 days of delivery. To be eligible, items must be unused, unwashed, and in original condition with tags and packaging intact. A receipt or proof of purchase is required.

To start a return, contact us through our contact us form with your order number. If accepted, we'll send instructions and our return address. Do not send items back without requesting a return first.

Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item shipped, defect, or damage).

Personalized & Custom Items (Final Sale)
All personalized and custom-embroidered items are final sale and cannot be returned or exchanged.

Our Error — If we make a mistake (wrong name, wrong design, wrong color, defective embroidery), we'll make it right. Contact us through our contact us form within 7 days of delivery with a photo and we'll send a replacement or issue a full refund.

We may require the item to be returned before sending a replacement or issuing a refund. If we do, we'll email you a prepaid return shipping label at no cost to you.

Your Error — Please double-check all personalization details at checkout — spelling, dates, and color choices. We embroider exactly what you submit. Items personalized with incorrect information submitted by the customer are not eligible for refund or exchange.

Damaged or Wrong Items
Inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us through our contact us form within 7 days of receipt with your order number and a photo of the issue.

Exchanges
For non-personalized items, the fastest way is to return the original item for a refund and place a new order. Personalized items cannot be exchanged.

Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to the original payment method within 5–10 business days. Shipping charges are non-refundable.

Sale Items & Gift Cards
Sale items and gift cards are final sale and non-returnable.